Baltum Bureau
Baltum Bureau
Friendly and professional support throughout your ISO journey.
Our team of certification and training engaged experts are ready to help you
CERTIFICATION / Training / Development of documentation


ISO 17100
ISO 17100 is an international standard, published in 2015 to provide the requirements that a TSP (Translation Services Provider) shall meet, in order to provide a translation service that meets client’s and other applicable specifications.

The ISO 17100 standard uses a structure of 6 clauses, which roughly grouped together, cover 4 key areas:

Resources – Defines the responsibilities and competency requirements for translators, revisers and project managers.
Pre-Production – Specifies the requirements for quoting and entering into an agreement.
Production – Ensures the appropriate workflow is defined and managed, and customer needs are met.
Post-Production – Requires that the TSP validates customer requirements have been met and takes action to correct deficiencies if applicable.
4 essential steps to ISO 17100 certification
Complete a Application Form so that we can understand your company and requirements.
If necessary, we analyze the documentation, conduct training, development and implementation of ISO / IEC 17100 documentation.
Audit of documentation and audit of the management system on site.
Preparing a report and making a decision on issuing a certificate.
Benefits of Achieving ISO 17100 Certification

Improve communications. Using the ISO 17100 standard terminology for translation and language services, will improve interaction with your customers.

Increase customer loyalty – The ISO standards give customers and stakeholders confidence in your abilities, helping you strengthen existing relationships and win new business.

Improve service – By streamlining your processes, ISO 17100 can help you deliver a reliable and consistent service.

Increase competitiveness – ISO 17100 demonstrates your commitment to meeting client needs by delivering best practice translation services, which can lead to higher profits.

About us
Baltum Bureau is a leading provider of management systems assessment and ISO certification services worldwide. We go beyond the traditional checklist approach to certification, working collaboratively with our clients to develop their businesses and achieve tangible commercial benefits from their management system investment.

As a partner and certification body of internationally recognized certification bodies such as Swiss Approval (Switzerland), Unicert (Germany), URS (United Kingdom), and GCERTI (USA), we offer a comprehensive range of certifications, from public standards to more customized schemes, in the fields of IT, Crypto, Quality, Health, Safety, Information Security, and Environment.                         
Our aim is to provide a certification service that is cost-effective, flexible, and tailored to the individual needs and knowledge of our customers. We pride ourselves on our highly qualified auditors and international expertise, who work closely with our clients to deliver value beyond certification.
Six benefits of working with us.
What our customers tell us
Professional and friendly
Our customer-centric approach prioritizes your success, ensuring that our team is always approachable and supportive, guiding you throughout the certification process.


Our team of highly skilled and experienced auditors and certification experts bring unparalleled industry knowledge to guide and support your organization through the certification process.


We believe in tailored solutions that address the unique needs of your business. Our flexible approach ensures that our services align with your specific requirements, delivering maximum value and effectiveness.

International Recognition
Accredited by leading global accreditation bodies, our certifications carry weight and credibility on the international stage, enhancing your organization's reputation and fostering trust among customers and stakeholders.

Comprehensive Services

With a broad range of certifications spanning Quality, Health, Safety, Information Security, and Environment, we offer a one-stop solution for all your management system assessment and ISO certification needs.


Long-Term Partnership

We view our relationship with clients as a long-term partnership. Our ongoing support and guidance are designed to help you continually improve your management systems, fostering growth, and driving success for your organization.
International recognition
Baltum boasts its own accreditation and also collaborates with esteemed certification bodies to deliver exceptional services. Our group of companies is accredited by the International Accreditation Service (IAS) in the United States, the Accreditation Service of Certification Bodies (ASCB), the National Accreditation Body of the Federal Republic of Germany (DAkkS), the National Accreditation Body of the United Kingdom (UKAS), and the International Accreditation Forum (IAF). This international recognition and our strategic partnerships solidify our commitment to maintaining the highest standards in management system assessments and ISO certification services, ensuring our clients receive unparalleled quality and expertise in our offerings.
Our services

Our team of dedicated certification experts stands ready to assist you in elevating your business to new heights.                                                                  With extensive experience and in-depth industry knowledge, our specialists collaborate with you to provide customized solutions and guidance throughout the certification process.                                                                                            Trust in our expertise to ensure your organization's compliance with international standards and unlock the full potential of your management systems.

ISO 9001:2015.
Quality management systems.
ISO 9001 is defined as the internationally recognized standard for Quality Management Systems (QMS). It is the most widely used QMS standard in the world, with over 1 million certificates issued to organizations in 178 countries.
ISO 17100:2015. Translation services.
ISO 17100:2015 is the internationally recognized standard for translation service providers, outlining the crucial processes and best practices for delivering high-quality translation services. The standard establishes and defines the qualifications of translators, the technical resources they employ, and the quality of service clients can expect. By implementing ISO 17100:2015, translation companies demonstrate their commitment to maintaining a consistent, reliable, and professional service, ensuring customer satisfaction and fostering trust in the global marketplace. Achieving ISO 17100:2015 certification sets your translation business apart, signaling your dedication to upholding the highest industry standards.
ISO 18841. Quality Interpreting Services.
ISO 18841 is an international standard providing the basic requirements for interpreting services, with additional recommendations for best practices. One of a number of interpreting standards, ISO 18841 can be used by language service providers to demonstrate a commitment to provide a high quality interpreting service. The standard includes the definition of basic interpreting principles, basic conditions governing interpreting assignments and the competencies & qualifications of interpreters, as well as three informative annexes.

ISO 18587. Translation services. Post-editing of machine translation output.
ISO 18587 is an international standard that provides the requirements against which claims of conformity can be made for full post editing of machine translation output and an annex that describes a light post editing of machine translation output service.

It provides requirements for the process of full, human post-editing of machine translation output and post-editors’ competences.
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Contact Us
Baltum Bureau Offices:

United Kingdom: Dalton House, 60 Windsor Avenue, London              Estonia: Pärnu mnt 105, Tallinn Portugal: Rua do Rosário 29, Porto                                             USA: 1007 N Orange St, Wilmington, DE 19801             


At our company, we specialize in providing certification services worldwide. We have the capabilities to carry out the entire certification process remotely, which can be a convenient and cost-effective option for organizations that operate globally or have facilities in multiple locations. Additionally, we have a team of auditors located in various countries who can provide local expertise and knowledge of specific regulations and cultural norms to ensure that the certification process is tailored to the unique needs of each organization. Whether you require remote or on-site auditing, we are committed to delivering high-quality certification services that meet your specific requirements.

ISO (International Organization for Standardization) is a global, independent, non-governmental organization that develops and publishes international standards for products, services, and systems. The organization is not an acronym for a specific name but is derived from the Greek word "isos" meaning equal, representing the aim of ISO to promote equal standards for industries around the world.

ISO's mission is to develop and promote international standards that facilitate trade, exchange, and cooperation between businesses, governments, and other organizations. The standards created by ISO cover a wide range of topics, including quality management, environmental management, information security, occupational health and safety, and many others.

By achieving ISO certification, businesses can demonstrate their compliance with internationally recognized standards, ensuring that their products, services, and processes are of high quality, safe, and efficient. ISO certification can also improve a company's reputation, increase customer satisfaction, and help to break down barriers to international trade.

In summary, ISO plays a vital role in developing and promoting international standards that bring coordination and unification to industries worldwide. Investing in ISO certification can benefit businesses by keeping them up to date with the latest specifications and practices, improving their international trade prospects and reputation.

ISO 17100 Translation Services consists of just six clauses with the four key clauses being:
  • Human Resources: ensuring the people selected to perform translation tasks have the required competences and qualifications.
  • Pre-Production Process and Activities: ensuring processes are in place for handling and analysing enquiries, determining project feasibility, preparing quotations, and entering into agreements.
  • Production Processes: ensuring compliance with the agreement from the moment it is confirmed to the agreed end of the project.
  • Post-Production Process: ensuring processes are in place for handling client feedback, assessing client satisfaction and making appropriate corrections and/or taking corrective action.
In order to obtain a certification from Baltum Bureau, a company must demonstrate compliance with the relevant international standard(s) through a formal audit process.

The exact requirements and processes for certification will vary depending on the standard being certified to, but generally, the company will need to:

- Develop and implement a management system that meets the requirements of the standard being certified to.

- Conduct an internal audit to ensure the management system is effectively implemented and identify any areas for improvement. 

- Engage an accredited certification body, such as Baltum Bureau, to conduct an external audit of the management system to verify compliance with the standard requirements.

- Address any non-conformities identified during the external audit and implement any corrective actions as necessary.

- Maintain the management system and undergo annual surveillance audits to maintain certification.

It's important to note that the certification process is tailored to the specific needs of each organization and is designed to ensure that the company's management system meets the requirements of the standard(s) being certified to. Our team of auditors and experts work closely with our clients throughout the certification process to provide guidance, support, and help organizations achieve their certification goals.

At Baltum Bureau, we provide certification services to organizations worldwide, covering a wide range of industries and sectors. We operate in numerous countries across Europe, Asia, the Americas, and Africa.    Our team of auditors and experts are located in various countries, allowing us to provide local expertise and knowledge of specific regulations and cultural norms.

Additionally, our entire certification process can be carried out remotely, making it a convenient and cost-effective option for organizations that operate globally or have facilities in multiple locations. If you are interested in our services, please don't hesitate to contact us to discuss your certification needs.

Baltum Bureau is an established certification and auditing company that partners with leading international certification bodies, such as Swiss Approval (Switzerland), Unicert (Germany), URS (United Kingdom), and GCERTI (USA). Our mission is to provide high-quality certification services that go beyond simply certifying organizations but also bring real value to their business by developing a cost-effective and flexible approach that is tailored to the individual needs and knowledge of our clients.

Our team of highly qualified auditors and experts are dedicated to providing the best possible service to our clients, using the latest technology and methodologies to deliver efficient and effective results. With a focus on customer satisfaction, we strive to work with our clients to develop their businesses and achieve real commercial benefits from their management system investment.

At Baltum Bureau, we understand that each organization is unique, with its own set of challenges and requirements. That's why we take a customized approach to our certification services, adapting our approach to the individual needs and knowledge of our clients. With our commitment to quality and customer satisfaction, we are confident that we can provide the certification services that your organization needs to succeed.